Ok, so the libertarian in me cringes at the thought of the federal government regulating- or even attempting to regulate- what private citizens can and can’t say about products they try. Even more ridiculous is the prospect of the federal government suing a company for the testimony of a consumer.
Let’s lay all of that aside, however…this really comes down to the difference between a brand-centric approach and a consumer-centric approach. The old model, which tends to be brand-centric, believes that the consumer will follow, in a quasi-pied-piper-esque view of the market, if only the brand speaks loud enough, clear enough, or with the right words. The new model, which tends to be consumer-centric, believes that Mr. and Mrs. Consumer and their Consumerlings are smart and cynical and that they can only be truly engaged through a positive, authentic, and relevant experience.
I do not agree with the FTC’s solution to the issue. I do, however, agree that the issue is real and should be addressed.
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